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Refund Policy

Effective date: November 10, 2026

This Refund Policy applies to every purchase of Plan to Yes (the “kit”) from plantoyes.com. The kit is published by Raven Media LLC (“Raven Media,” “we,” or “us”), a Hawaii limited liability company in the United States. Your payment is processed by Sold through Link, LLC, an affiliate of Stripe, Inc. (“Link”), which is the merchant of record for the payment. The Terms of Sale and Use and the License also apply.

The short version

You may ask for a full refund within 14 days after the date of your purchase. You do not need to give a reason. The refund applies even if you have already downloaded the files.

How to ask for a refund

Email support@plantoyes.com within 14 days after your purchase date. Please write from the email address you used at checkout, and include your name and the order number or receipt from the purchase. Raven Media will reply within 5 business days.

A request that is sent on or before the fourteenth day is on time, even if Raven Media replies after the fourteenth day.

You may also ask Link for a refund through Link’s support at support.link.com. If you do, Link may ask Raven Media for information about your order. Asking Raven Media first is usually the fastest way to be refunded in the first 14 days.

How the refund is paid

The refund goes back to the payment method you used, through Stripe and Link. The refund is for the full amount you paid, including any tax that was collected on the purchase. If you paid in your local currency, the refund uses the same exchange rate as your purchase. Your bank or card issuer controls how quickly the money appears. The refund usually appears within 5 to 10 business days after the refund is issued. Raven Media cannot return fees that your bank or card issuer charged you, such as a currency-conversion fee.

After the refund

When a refund is issued, your License ends and your download link is turned off. Please delete all copies of the kit. You may keep a finished Client Plan that you already gave to a client, and the client may keep that Client Plan.

After 14 days

After 14 days, Raven Media does not offer a refund, except in these cases:

  • Raven Media cannot deliver the files you paid for, after you have contacted support and given Raven Media a reasonable chance to fix the problem.
  • You are entitled to a refund, repair, or replacement under the consumer law of the place where you live.
  • Raven Media cancels your order for a reason other than your breach of the License or the Terms.

Link also has its own refund process. Under Link’s terms, Link may refund a purchase within 60 days of the purchase if you did not receive the files, if the files are significantly not as described or are unfit for their purpose, if the files are damaged or corrupted, or if the payment was not authorized or was duplicated by mistake. Link does not review requests that are only a change of mind. Link decides these requests under its own policy, and its decision does not need Raven Media’s approval. If Link’s refund rules give you more than this Refund Policy gives you, Link’s rules apply to that refund. You can read them at link.com/terms. If Link refunds your purchase, your License ends in the same way as for any other refund.

Buyers in the European Union and the United Kingdom

If you live in the European Union or the United Kingdom and you buy as a consumer, you have a legal right to cancel an online purchase within 14 days. Link’s terms confirm that right for purchases sold through Link, and the 14 days run from the date you receive access to the kit. Raven Media does not ask you to give up that right, and your download does not end it. To use it, email support@plantoyes.com or contact Link’s support, and say that you are using the “cooling off period.”

This Refund Policy is a separate promise from Raven Media. It gives you a full refund within 14 days of purchase even if you have downloaded the files. If the 14 days under the law end later than the 14 days under this Refund Policy, the later date applies to you. This Refund Policy does not remove any right that the law does not allow to be removed, including your rights if the kit is faulty or not as described.

Disputes with your bank

Please email support@plantoyes.com before you dispute a charge with your bank or card issuer. A refund is usually faster than a bank dispute. If you start a bank dispute, Stripe and Link handle it, and they may send your bank the records of your order. If the dispute is decided in your favor, your License ends.

Abuse

Raven Media may refuse its own refund if the same person makes repeated purchases and refunds, shares the kit in breach of the License, or otherwise misuses this Refund Policy. If Raven Media refuses a refund, Raven Media will explain the reason in writing. A refused refund does not take away rights that you cannot waive under the law of the place where you live, and it does not stop Link from deciding a request under Link’s own policy.

Questions

Email support@plantoyes.com.